By purchasing from Tatam Diamond & Jewellery, you agree to the following terms:

1. Product & Order

• All jewellery is manufactured as per confirmed order specifications.
• Product details such as weight, stone size, and metal purity may vary slightly due to manual craftsmanship.
• Custom-made, engraved, personalized, or modified jewellery cannot be cancelled or refunded.

2. Pricing & Payment

• Prices are subject to gold and diamond market fluctuations.
• Full payment must be made before dispatch. No pending dues will be accepted.
• All payments must be made through approved methods (Bank Transfer, UPI, Card, etc.).

3. Shipping & Delivery

• Orders are dispatched only after full payment is successfully received.
• Delivery timelines may vary based on logistics and location. We are not responsible for delays caused by courier services.
• All shipments are securely packed. In case of damage during transit, the customer must report within 24 hours.

4. Refunds & Cancellation

• Refund or cancellation is applicable only for retail customers within 7 days, subject to inspection.
• Items must be unused and returned in original condition.
• Shipping, taxes, and processing charges are non-refundable.

5. Warranty & Authenticity

• All diamonds used are IGI / GIA certified or equivalent.
• We guarantee quality and purity as specified at the time of purchase.

6. Customisation & Design Approval

• Customer is responsible for verifying design, size, and specifications before confirming the order.
• Once approved, changes may not be possible or may incur extra charges.

7. Liability

• Tatam Diamond & Jewellery is not liable for any indirect or consequential loss due to product use or delay.
• All disputes are subject to [Your City], [Your State] jurisdiction.

8. Policy Updates

We reserve the right to update or modify these terms without prior notice.